Frequently Asked Questions

Here are some of the most common questions we get asked

Who makes the formula ?

Our pain specialist doctors providers are real, live medical professionals—not bots, not AI. After you sign up, you’re paired with a licensed provider who evaluates your skin and determines which ingredients to prescribe, right from your mobile device. No office visit, no copay. Your provider has your back—and can adjust your formula as your pain levels vary.

Where are my doctors and pharmacists based?

All providers are trained from the leading institutions in the USA. As required by law our providers and facilities are all certified. Currently, our facilities are in New York.

What is telehealth ?

Telehealth is the provision of medical evaluation or treatment from a distance. Today, telehealth is done over the phone, by chat, written assessment, or even by video conference. In many situations, doctors can provide the same care that they would seeing you in an office, but with less hassle for you, the patient, and often less expense as well.

Can I change my dose?

Yes, you can request to increase or decrease your dose of certain medications. This can be done from your Account page and during a renewal visit.

Still have a question?

Let’s talk.

Email

care@twingehealth.com

Call or TXT

(914) 111-1234

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